I had an under bite - where the teeth are misaligned - which need double jaw surgery. The surgeon who was going to perform the operation actually fell ill and referred me to Mr Haers who agreed to see me at very short notice.
Mr Haers immediately put me at ease and answered all my questions about the procedure – as well as those from my parents who were with me on the day for support.
After the surgery Mr Haers made it very clear that I could get in touch at any time with any concerns and when I did he replied straight away even though he was on holiday at the time.
Although it was a major operation he made it seem like it was not a big deal. He was obviously an expert but was able to explain things in a very easy to understand way.
I’m so glad it worked out like it did. He really changed my life.
I had two operations - one split the bone as the gum above the teeth had overgrown. Then about a year later I had the second operation on my bottom jaw because of an overbite that was actually crushing my windpipe and affecting my ability to breathe properly. When I talked to Mr Haers he went through a lot of symptoms that seemed irrelevant – snoring, back pain etc – but he knew it was all to do with the jaw.
Mr Haers told me what he thought needed doing and then put me in contact with people who had the procedures before and that put me at ease. It wasn’t a rare or hard procedure but you don’t really hear about it so that reassured me along with how he talked to me every time we met. He would never cut anything short, but go through everything in detail - and not sugar coat the facts either.
Mr Haers came in before the surgery to go through the procedure. He knows the area of work incredibly well and nothing fazes him. He also came round after the surgery when my family were there to see that everything was ok. During the healing process I had regular check-ups and he was always available.
I have to say his receptionists are lovely as well - very welcoming and knew who I was every time I phoned. It’s clear that he personally hires the right people to help him and make sure his patients are treated in the best way possible.
Thank you for everything in the past few days – the whole experience was a much greater pleasure than I previously dared imagine…. Maybe pleasure is too strong a word, but your professionalism, sense of humour and you have been much appreciated.
Can’t thank you enough for all that you have done, and are doing for me. I know I am in safe hands. It means the world. Thank you ever so much